Returns & Exchanges
At Chairus, we want you to be completely satisfied with your purchase. If your new furniture doesn't perfectly fit your space, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account and navigate to your order history to select the items you wish to return and receive a return authorization number.
Prepare the Package
Carefully disassemble the furniture if necessary and pack it securely in its original packaging to ensure it is protected during transit.
Ship the Item
Affix the provided prepaid shipping label to the outside of the box and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing