Frequently Asked Questions
Everything you need to know about your Chairus shopping experience.
What is the typical shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for furniture items?
We offer a 30-day return policy on all items. Products must be returned in their original packaging and in unassembled condition to be eligible for a full refund.
Do my Chairus products come with a warranty?
Yes, all our furniture pieces come with a 1-year limited warranty that covers manufacturing defects and structural integrity under normal residential use.
How can I track the status of my shipment?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and flexible financing options through Affirm.
Is assembly required for your chairs and sofas?
Most of our items require minor assembly. Each product includes detailed instructions and all necessary hardware. You can also download digital manuals directly from our product pages.